Below are the answers to some frequently asked questions about the festival. If you need to know something we haven’t answered, simply contact us here.
When I purchase tickets, when will I receive them?
You can receive your tickets immediately if you choose ‘print-at-home’ delivery, or alternatively, you can pick them up from the Box Office 30mins before the performance begins.
Do you allow reservations or deposits?
No, payment is taken in full for tickets up front, no reservations or deposits are allowed.
What is an Adult ticket?
Our standard full price tickets. These range from £8 to £14.50.
What is a Senior ticket?
Our ticket for adults aged 60+.
What is a Student ticket?
Our concession ticket for those in full time education or training.
What is a Child’s Ticket?
Our concession ticket for children aged 16 or under.
What is a Participant’s Ticket?
Our concessionary ticket for those taking part in the festival. These are available immediately prior to the house opening via the venue box office only.
Where do I pick up my tickets?
We’re not printing physical tickets for the festival in an effort to be environmentally friendly. You can choose to get a ‘print-at-home’ ticket which you can save to your smartphone and bring along with you on the day, or you can collect a token from the box office prior to the performance.
If you have any queries about ticketing, simply email firstname.lastname@example.org.
Where will the festival take place?
The festival takes place across two venues in Exeter City Centre: The Barnfield Theatre and Exeter Phoenix. There are different performance spaces inside each venue depending on which show you are going to see.
How do I buy tickets for the festival?
You can buy tickets here or from our venues (The Barnfield Theatre and Exeter Phoenix) both in person and on the phone.
What does the booking charge cover?
The booking charge covers the cost of our box office system and card payment charges by payment providers.
Is the booking charge per ticket or per transaction?
The £1.50 booking charge is a per transaction charge.
I want to see lots of shows at the festival, how can I save money?
If you buy tickets for 3 or more shows you’ll automatically get 20% off all of them with our Festival Multibuy offer.
What kind of performances are happening at the Exeter Fringe Festival?
We’ve got something for everyone, with cutting edge fringe theatre, family entertainment, stand up comedy, even some dance,
I’ve put in my promotional code but it’s not applying a discount to my tickets?
Make sure you’ve clicked ‘Go to checkout’ and created/signed into your box office account. Usually, promotions are applied just before
Can I cancel my ticket booking?
No, we are unable to refund tickets once they’ve been booked. However, you can exchange your ticket for a ticket to see another show up to the value you paid for the original ticket.